Brisbane International Film Festival 2005

Bookings

How to buy offline

How to buy online

Buying tickets or redeeming tickets from a pass

Purchasing passes online

Registering passes online

A note on Concessions

For important information regarding wheelchair access to The Greater Union Hoyts Regent Cinemas and South Bank Cinemas, please check the Venues page.

How to buy offline

• Call (07) 3007 3007 to book over the phone with Mastercard, Visa or Bankcard.
• Visit the Festival Box Offices at the Greater Union Hoyts Regent Cinemas (167 Queen Street Mall) or South Bank Cinemas (167 Grey Street South Bank).

How to buy online
When you've spent some time browsing our catalogue or our online database and you know which films you want to see, use these simple steps to make your first online purchase:

Buying tickets or redeeming tickets from a pass

Using the Website:

If you are already registered, just sign in using the box on the left.

To purchase tickets online:

1. Go to www.biff.com.au and sign in.

2. To book a ticket for the film or films you want to see, go to Programme in the navigation at the top of this page and click Search Film.

3. Under the film review you will find the film's screening session details. Identify the session you wish to attend and click the "Add to My Booking List" button.

4. The film will now appear on the left margin under the heading of "My Bookings"

5. You can repeat steps 2 & 3 for as many films as you would like to attend.

6. When you are ready to book tickets, click the "Confirm My Seats Now" button under "My Bookings". The main screen will display a list of all the transactions you have nominated. Check it carefully, and make any adjustments as appropriate. You can delete a whole transaction by clicking the X to the left of the transaction listing.

7. When you are satisfied it is correct, click "Next". This will take you to a summary page. Clicking "Purchase Now" will start up the Commonwealth Bank secure online transaction system.

Please Note: you must proceed through to the Commonwealth Bank web screen and ENTER YOUR CREDIT CARD DETAILS there to complete your purchase.

8. When your transaction is complete, you will be sent an email to your registered address containing the details of your transaction.

THIS IS YOUR OFFICIAL RECEIPT. Print it off and bring it to the Box Office in the Regent to pick up your tickets.

9. Enjoy the film!

Purchasing passes online

Using the Website:

If you are already registered, just sign in using the box on the left.

To purchase a pass online:

1. Go to www.biff.com.au and sign in.

2. Click on "Passes" from the left hand menu.

3. Select the type of ‘Take’ Pass you wish to buy.

There are 13 types of ‘Take’ passes:

(a) Take 5 Standard (any 5 R/D/L/Y Sessions)

(b) Take 5 Concession (any 5 R/D/L/Y Sessions)

(d) Take 25 (any 25 R/D/L/Y Sessions)

(e) Take 40 (any 40 R/D/L/Y Sessions)

(f) Take 50 (any 50 R/D/L/Y Sessions)

(g) Single and Meal Deal (any R/D Sessions)

(h) Take 5 Meal Deal 1 (any R/L/D sessions)

(i) Take 5 Meal Deal 2 (any R/L/D sessions)

(j) Take 5 Concession Meal Deal 1 (any R/L/D sessions)

(k) Take 5 Concession Meal Deal 2 (any R/L/D sessions)

(l) Take 5 Off-Peak Meal Deal 1 (any D/L sessions)

(m) Take 5 Off-Peak Meal Deal 2 (any D/L sessions)

4. Select the number of ‘Take’ passes you wish to purchase

Remember, a Take 5 is a voucher for 5 tickets only: if you wish to see 10 films, you will need to purchase two Take 5 Passes, and so on.

5. When you have made your choice, click "Purchase Now". This will commence the Commonwealth Bank secure online transaction system.

Please Note: you must proceed through to the Commonwealth Bank web screen and ENTER YOUR CREDIT CARD DETAILS there to complete your purchase.

6. When your transaction is complete, you will be sent an email to your registered email address detailing the transaction you have made.

THIS IS YOUR OFFICIAL RECEIPT. You will need this receipt if you wish to go to the Box Office to redeem tickets against your pass.

7. You may redeem tickets against your pass in 2 ways - either online (as outlined in the steps under "Redeeming Tickets from a Pass"), or by taking your receipt to the Box Office and redeeming tickets in person.

Remember - if you have made a concession purchase, you will be asked to display the concession card when you pick you your tickets.

8. Enjoy the film!

Registering passes online

If you've purchased a pass at the box office we recommend that, whether you intend to redeem it online or offline, you register it online at the Festival site.

Why? Until you register your pass it is like cash. There is nothing to say it belongs to a specific person. If you drop it in the street, anyone can pick it up and use it. We will have no way of knowing it wasn't you.

By registering your pass online, you link it to your profile. When the pass is used, the person using it must be identified as being the proper pass holder before they can make a transaction. It's an extra level of security to give you piece of mind.

Passes purchased online are automatically linked to your profile.

To register a pass:

1. Logon to the site and sign in. If you are not registered you will need to do so first.

2. Click on PASSES

3. Enter the PASS NUMBER into the space provided, and click REGISTER.

4. The pass is now linked to your profile.

A note on concessions

We are pleased to offer concession pricing to specified groups. Please note that concessions only apply to the cardholder and are not transferable. Every time tickets or passes are collected from the box-office, patrons must provide appropriate ID to obtain the concession. If you are picking up tickets on behalf of other people, you will need to have their concession cards with you.

Equity and Access Policy

The Pacific Film & Television Commission (PFTC) supports the rights of all people as set out in the Queensland Anti-Discrimination Act (1991) and the Commonwealth Disability Discrimination Act (1992). This acknowledges the right of equal access to all Services, Support, Information, Training, Festivals and Events supported by the PFTC.

The PFTC recognises that its legal responsibilities cover the areas of:

access to industry training and development
access to festival and events
the provision of services
employment
the provision of information

As part of this commitment, the PFTC will endeavour to provide equal access for all users of activities under its jurisdiction in Queensland.

In relation to services, the PFTC will ensure that all staff have adequate support and training to provide services and information accessible to all people - and that agents, contractors and partners to the PFTC shall be required to deliver outcomes consistent with this policy.

In the area of access to specific programs, the PFTC will ensure its outcomes are designed and constructed to provide equal access for all users.

The PFTC, in its role as an employer, will ensure all people have equal access to advertised positions, interviews, equipment, office accommodation, staff training and promotion.

The PFTC recognises that to effectively provide equal access to all people it will have to review practices in all areas of its operations. This will require a commitment from all PFTC units to provide equal access in their area of responsibility.

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The Pacific Film and Television Commission undertakes to adopt a liberal booking policy, which can be incorporated, to the arrangements made for all performances. The following is based on a general seating configuration and is adapted to individual auditorium seating plans as applicable. (Attachments 1-4)

It should be noted that in some instances, as with the heritage listed ‘Regent' cinema, not all auditoriums have wheel-chair access. However, the same policy will apply for these auditoriums for mobility impaired patrons who can negotiate stairs.

Typical preferences :

For the typical range of performances, bookings will generally be on the first come first serve basis for the best available choice of seats.

Up until one week before a performance, or until all other general seats have been booked, whichever comes first, all accessible positions will be reserved for patrons with mobility impairment.

From one week til 48 hrs before a performance, or until all other seats are booked, whichever comes first, one half of all accessible seats previously reserved for wheelchair or mobility impaired patrons and their companions is to be sold on a first come first served basis.

From 48 hrs before a screening till curtain open , all but one, previously held mobility impaired seat and its companion seat will be reserved. The remainder seats will be available for booking by any patron on a first comes first serve basis.

Full House arrangements further to the above, will be that as soon as all non accessible positions in the auditorium are sold, accessible positions will be available to all patrons and sold on a first come first serve basis.

Opening Night and Special Events

Where management elects to reserve the accessible seats as sponsor or guest seats not for sale to patrons, one half of the accessible positions will be regarded as special house seats reserved for mobility-impaired patrons.

These seats will be retained for sale to mobility-impaired patrons until:

all other seats are sold or taken as house seats
the seats are required as additional house seats for mobility impaired guests
48 hrs prior to opening night all will be released but one. This seat to be held until curtain open.

Accompanying Companions:

In all above cases, in order to preserve accessible positions for those requiring them, a reasonable limit needs to be established for the maximum number of able-bodied personal accompanying a mobility-impaired patron. This would be identified under management direction with consideration given to each auditorium-seating plan.

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Due to Federal legislation under 18 year olds admitted only to C, and F sessions. 15 + year olds admitted to Y sessions. No person under 18 years of age can be admitted to any R, D, L S or O session. This includes babes in arms.
No refund or exchange will be made on any ticket after purchase.
The right is reserved to add, withdraw or substitute any film and/or vary advertised programmes, seating arrangements and audience capacity.
If any film is cancelled for any cause outside the Brisbane International Film Festival’s control there is no right of refund or exchange and no obligation is assured by the Brisbane International Film Festival of a substitute service, event or performance.
The right of admission is reserved and is subject to the Festival’s and the venue’s terms of admission.
Late attendance may result in non-admittance until a suitable break in the screening.
Mobile phones, cameras, audio and recording equipment are not permitted.
Entry may be refused if tickets are damaged.
All tickets are strictly non-transferable.

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