Terms and Conditions

Please note that, due to Federal Legislation, no person under 18 years old (including babies) can be admitted to any session unless the film has been classified accordingly.

All passes and tickets are non-refundable.  Tickets may be exchanged before a session has commenced and an exchange fee of $3.00 will be charged on each occasion.

A booking fee of $2.00 will be charged on all telephone and online bookings.  No booking fee is charged on counter sales.

Tickets may only be collected by the credit card holder, on presentation of the credit card used for the booking, the booking number and any relevant concessions.

All sessions are general admission only.  Please arrive early to secure your favourite seat.

All sessions start at the times indicated in the program.  Late arrival for a session may result in non-admittance until a suitable break in the screening and only after the conclusion of a short film screening (if applicable).

If a screening is cancelled, pass holders who have redeemed a ticket for that screening will be given a replacement ticket on request.  Single ticket holders for the cancelled screening will receive a replacement ticket of equal value.  Cash will not be refunded in any circumstance.

Program details are correct at the time of printing but are subject to change where necessary and without notice.  Please check our website for updates or alterations to the published program.

Film piracy, recording or copying is a criminal offence and violation of copyright. Any person caught recording or copying any session will be removed immediately from the venue; all their tickets and passes will be cancelled and every action will be taken to ensure that they are prosecuted to the full extent of both the criminal and the civil law.

Passes

There are a small number of sessions not available on a Take 6, Take 12 or Take 25. All of these are BIFF special events and include Opening Night and Closing Night films. They also include Talihina Sky: The Story of the Kings of Leon, Village Roadshow Queensland New Filmmaker Awards, Classical Notes: The QSO on Screen and all Bubbles @  BIFF screenings.

Lost passes will only be replaced on production of the pass number and photo identification by the holder of the pass.